The Pfister's

Frequently Asked Questions

 




The Pfister Hotel's Health & Safety Response to Covid-19


Nothing is more important to us than the well-being of our guests and associates. With your health and safety top of mind, we have added additional processes to improve our already high standards at The Pfister Hotel. Our team is ensuring that every reasonable step is being taken, through the introduction of our Pfister CleanCare Pledge, to address enhanced sanitization, social distancing, technology and processes for low-to-no contact interactions, and the use of personal protective equipment. Our focus is to give you peace of mind and ensure an exceptional stay at The Pfister Hotel. Click Here for a summary of our Pfister CleanCare Pledge here.
 
Q. What is the mask or face covering policy?
A. As per the City of Milwaukee MAsk Mandate, issued on July 13, 2020, a mask or face covering is required in the common areas of the hotel. If a mask is needed, please request one at the Front Desk. Milwaukee Code s. 62-8.



The Pfister Hotel Mobile App
 
Q. Does The Pfister Hotel have mobile keys or mobile check-in?
A. Yes, The Pfister Hotel is delighted to share a tool known as The Pfister Hotel Mobile App.  This app will not only assist with continuing to lower contact but also provides a number of useful tools in-app connecting guests easily to Dining Menus, Reservations, and requests to the Front Desk.  The Pfister Hotel Mobile App is available through Google Play or Download it on the App Store, by searching for The Pfister Hotel.
 
Q. I have downloaded The Pfister Hotel App, now what?
A. Please complete the steps in The Pfister Hotel Mobile App to complete your registration. Select the mobile key and check-in button, and then select 'create an account' at the bottom of the page. The email address used to register the account will be where a verification email will be sent.  If you do not receive a verification email, please check your SPAM folder.  
 
Q. What should I do if my reservation is not showing in The Pfister Hotel Mobile App?
A. If you are not seeing your reservation, please check to see if your reservation was made with the same email you use to log in to The Pfister Hotel Mobile App. If you are checking the app on the same day you made your reservation, there may be a slight delay in the mobile app registering your reservation. Please check back later. If you are still having trouble, you can manually import your reservation by locating The Pfister Hotel Mobile App invitation code via your Mobile App Invite Email. In the app, select the mobile key and mobile check-in button in the app, select manually import reservation, and then enter your code.

Q. How do I share a digital key with other members of my family?
A. Either share your login credentials with your family member or have them create a login of their own and manually import the reservation using the invite code received via email. 
 

 
General FAQ's for The Pfister Hotel

Q. What are check-in and check-out times?
A. Check-in time is 3 pm and check-out is at Noon.
 
Q. What is your cancellation policy?
A. Reservations must be canceled 48 hours prior to arrival or you will be charged for one night's room and tax. To modify/cancel your reservation, click here
 
Q. Is parking available at the Pfister Hotel?
A. Self Parking is available in our structure located on Mason Street, $29 overnight. Nearby alternate parking is also available. Valet is not available at this time.
 
Q. Are refrigerators, cribs, or rollaway beds available?
A. Yes, these items are available upon request and are complimentary.
 
Q. Is there a Concierge Service?
A. Concierge Service is available by calling (414) 273-8222. The Concierge desk is located in the lobby of the hotel and will be happy to assist with special requests.
 
Q. Does the Pfister Hotel have a shuttle to/from the airport?
A. The hotel near Milwaukee airport does not have an airport shuttle, however, there are Milwaukee airport shuttles located at the airport luggage claim area, as well as taxis available.
 
Q. We will be driving to the hotel and need directions to the hotel.
A. Driving directions to the hotel can be found on our website. Please visit the Location & Directions webpage for details.
 
Q. Do you have high-speed Internet access in the guestrooms?
A. Yes, we offer complimentary high-speed wireless Internet access throughout the downtown Milwaukee hotel, including all public spaces and guestrooms. For computers without a wireless card, adapters are available at the front desk. 
 
Q. We will arrive before check-in, what is the provision for storing luggage?
A. Your luggage will gladly be stored at no charge until your check-in.
 
Q. Are there hairdryers in the rooms?
A. Yes, hairdryers are available in each room. For a list of in-room amenities, please see the amenities webpage.
 
Q. Do you have Room Service and what are the hours?
A. Yes, room service is available from 6 am - 10 pm daily.
 
Q. What is the City Fee Sculpture Milwaukee? 
A. Sculpture Milwaukee is one of the world’s largest complimentary art exhibits including 21 sculptures from 20 different local, national, and international artists. It is the fourth year the exhibit has been in Milwaukee and we hope to continue that tradition. The exhibit is important to the community and to the betterment of Downtown Milwaukee. The fee, equal to 1% of your room rate per night, will be added to your folio upon checkout. The money will go straight to BID 21 – Milwaukee Downtown, the fiscal agent for Sculpture Milwaukee. Find more information at https://www.sculpturemilwaukee.com/.
 

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